November 24, 2025
Holiday seasons can be hectic, and technical glitches can only add to the chaos. With customers rushing to complete last-minute tasks, employees balancing family plans, and everyone's stress levels high, the last thing you want is to disappoint your audience with avoidable tech errors.
Consider this your ultimate Holiday Tech Etiquette Manual — because no one wants their business to be the reason someone's day takes a downturn.
1. Keep Your Online Hours Updated (Before the First Frustrated Call)
Imagine a customer racing across town during their break because Google says you're open, only to find your door locked and the lights off. That's a surefire way to create a negative story about your brand.
Don't forget to update:
- Your Google Business Profile — the most critical hub
- Social media accounts like Facebook, Instagram, and Yelp
- Your website banner to showcase friendly holiday hours
- Apple Maps — yes, a lot of people rely on it!
Example update message: "Happy Holidays! We will be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to celebrate with family. Normal business hours resume Monday morning, likely slightly turkey-hungover but ready to assist!"
2. Craft Warm, Human Out-Of-Office Replies (Steer Clear of Robotic Tones)
If you're closing for the holidays, make sure your auto-reply messages don't leave customers hanging or feeling ignored. A well-crafted response is like a welcoming host—professional yet personable.
Example out-of-office message: "Thanks for getting in touch! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll reply as soon as we're back and caffeinated. For urgent issues, please call our support line at (XXX) XXX-XXXX. Warm holiday wishes to you and yours!"
3. Keep "Out-Of-Office" Messages Concise (Skip the Unnecessary Details)
There's no need to share your holiday travel plans or office staff outings. Details about Aunt Carol's visit to Denver or Bob's "Friendsgiving" potluck might be entertaining, but they aren't relevant to your customers.
Over-sharing can also create security concerns. Stick to essential info — dates, response times, and alternate contacts. Save your trip stories for your social media channels.
4. Verify Your Phone System Functionality (Before Your Customers Test Your Patience)
During busy seasons, callers are often rushed and stressed. Make certain your voicemail greeting is updated and reflects your current hours, so customers aren't left confused.
Pro tip: Dial your own number to hear your greeting firsthand — many businesses still use outdated messages from years ago.
Sample voicemail: "You've reached [Business Name]. Our office is currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. If urgent, press 1 to reach our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Share Shipping Deadlines (Avoid Last-Minute Panic)
If shipping or delivery is part of your business, notify your customers of hard cut-off dates early and prominently. Display "order by" dates on your website and send gentle reminder emails.
Delays frustrate everyone, but unmet expectations damage relationships. No one wants to explain why a birthday or anniversary gift arrives weeks late.
Bottom Line: Polite Tech Habits = Happier Customers = Thriving Business
Holiday technology etiquette revolves around clear communication, genuine interaction, and respecting your customers' time. With just a few thoughtful tweaks, you can prevent frustration and keep your reputation shining bright this season.
Remember, it's not only about avoiding issues — it's about making your customers feel valued and cared for, even when you're away.
Need expert help to keep your systems and customer experience flawless this holiday? Call us at 978-664-1680 or click here to book your free 15-Minute Discovery Call. Let's explore simple strategies to ensure smooth operations while you enjoy some well-earned rest.
