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OnPoint Technology Group headquarters is located at: Your Privacy is Our Priority At OnPoint Technology Group, Inc., your privacy is very important to us. We appreciate our customers and understand the value of protecting your rights. We hope to address all of your concerns through this list of privacy-related Frequently Asked Questions. For our younger shoppers, our Kids' Privacy Policy explains additional measures we have taken to ensure their privacy and safety online. Our site is also P3P compliant. Does OnPoint Technology Group, Inc. collect my IP address? Yes. We use this to identify your PC and your shopping cart, as well as to help us diagnose any problems you may encounter with our server. IP addresses are not linked to any personally identifiable information. Why does OnPoint Technology Group need my personal Information? We use your name, e-mail address, phone number, mailing address and credit card information to process your orders and/or notify you if you enter and win a contest on our site. This information is stored in a secure database, and is only available to individuals with proper clearance. To offer our products and services in the most efficient manner, OnPoint Technology Group, Inc. contracts with third party service partners. These partners provide us with data collection, storage, e-mail/mail support, analysis and reporting services and are restricted from using your information in any way, other than to help us make our site and services more useful to our visitors. Service partners are required to sign confidentiality agreements and will abide by OnPoint Technology Group, Inc.'s privacy policies. Additionally, we may share information with law enforcement agencies or other companies assisting us in fraud prevention or investigations. Please also note that manufacturers may collect your information from us for warranty or product registration purposes, if applicable. To opt-out of having your personal information available to our service partners, please email privacy@onpointnet.com. What is your credit card fraud policy? In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Under the Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions. Will I receive mail from OnPoint Technology Group, Inc.? We only send information about our hot deals and specials to our customers who find it useful. You can opt-out of receiving future communications from us when you set up your account or by updating your account information. When you participate in a contest or survey, you also have the choice of opting-out at that time. How safe is it to shop online? Today, the Internet is said to be the safest way of doing business with your credit card. In most instances it is safer to use your credit card than it is to use it in more traditional ways, such as in retail stores and restaurants. What is SSL and how does it protect my privacy? We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity- all to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, even the servers relaying the message, the SSL transmission is indecipherable. SSL encryption can only be broken by intercepting the encrypted message, recording it, and using a computer to try every possible combination until the key is cracked. Most keys range from 40 to 1,024 digits long...as you can imagine, the number of possible combinations can be into the billions and beyond! Ok, so how about encryption? Encryption is based on the mathematical scrambling and unscrambling of messages. The type of encryption we use assigns two keys - one is a public key and one is a private key. When you send us a message, you use our public key to encrypt your message. Once we receive your encrypted message, we use the private key to decode it. The same key cannot both encrypt and decrypt information. So, information encrypted using the private key can only be decrypted using the public key, and vice versa- ensuring the security of your information. I've heard a lot about Secure Sites. What does that mean? Before completing any transaction on a website, you should make sure it is a Secure Site. Being on a Secure Site means you are connected under the cloak of SSL security. You can tell if you are on a Secure Site if you see a padlock or key somewhere along the bottom of your browser's window. If the lock is closed or if the key is unbroken, you are dealing with a Secure Site. Do you support the Verified by Visa security service? Committed to providing the most advanced online security features, we support the Verified by Visa security service. What are cookies and how do they affect my privacy? Simply put, a "cookie" is a small file that serves as an identifier stored on your machine. Although they are not required to browse our site, we use cookies to make web shopping possible. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart. OnPoint Technology Group, Inc. contracts with third party service partners to provide us with data collection, storage and reporting services. Under no circumstances are these partners permitted to use your information in any manner, other than to help us make our site more useful and efficient for our visitors. Service partners are required to sign confidentiality agreements and will abide by OnPoint Technology Group, Inc.'s privacy policies. To opt-out of having your personal information available to our service partners, please contact privacy@onpointnet.com. What if I still do not feel my online transaction is secure? We will be happy to assist you with your purchase over the phone at 978.664.0600. Our site does contain links to other sites. OnPoint Technology Group, Inc. is not responsible for the privacy practices or the content of such websites. If you have any additional questions about our privacy practices, please contact privacy@onpointnet.com. Onpoint's Shipping PoliciesDomestic ShippingAll orders are shipped F.O.B. destination once credit is approved. In an effort to deliver all products in a timely manner, your order may be fulfilled in multiple shipments. If any item in your order is delayed or back-ordered, we will ship the items when they become available. You may receive more than one shipment for each order. Please Note: All orders are shipped Monday through Friday only during regular business hours. Sunday delivery not available. Overnight air shipping is not available for Saturday or Sunday delivery. Delivery time is from point of order fulfillment, not order placement. The standard shipping method is ground shipping, which usually takes 3-5 business days. Please Note: At this time we are unable to ship to APO/FPO or P.O. Box addresses. Additional Options During the check-out process, you may select a different shipping method. Ground Delivery: Three-to-five non-holiday business days for delivery. Second Day Delivery: Two non-holiday business days for delivery. Next Day Delivery: Orders must be received by 12 PM. International Shipping We will gladly ship internationally, unless shipments are restricted by manufacturer policy. To determine eligibility for international shipping, please e-mail us or call 978.664.0600 between 9 a.m. and 6 p.m. EST, Monday through Friday. We will promptly send an e-mail to you to both confirm your order and provide your shipping charges. Please remember that all customs clearing, duties and taxes are not included in the freight calculation and are the responsibility of the customer. Manufacturer's limited warranties for internationally shipped products may vary or be null and void. (NOTE: Shipments that are not retrieved from customs are not covered by our insurance.) OnPoint's Return PoliciesOnPoint Technology Group, Inc. Satisfaction Promise In-Store PurchasesAt OnPoint Technology Group, Inc., we believe in being fair to our customers. If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 21 days of purchase or invoice date, you may exchange the product or receive a refund, except as explained below. If you do not have the original receipt, you may exchange unopened product for a OnPoint Technology Group, Inc. merchandise card. Items must be in new condition, with the original box, packaging, manuals, accessories, and UPC code. Opened software, games, and videos may only be exchanged for the same title. Open notebook computers, projectors, and cameras may only be exchanged for a OnPoint Technology Group, Inc. merchandise card. Credit card refunds will be credited to the original credit card. Purchases made by cash or check over $250 will be refunded by a check from our corporate office within 10 business days. Online Purchases (OnPoint Technology Group, Inc..com) If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 21 days of purchase or invoice date, you may exchange the product or receive a refund. Most items purchased online can be returned to OnPoint Technology Group, Inc. Please review your packing slip to determine return procedures for your purchase. If your packing slip is missing or is not clear on how to return, please call 978.664.0600 for clarification before attempting to return to us. Some items must be returned by mail, using the Mail-In (RMA) Return Policy listed below. All items must be accompanied by a copy of the original receipt and must be in the original, undamaged packaging. Refunds or credits do not include original shipping and handling charges. Shipping fees will not be refunded if shipment is refused at time of delivery. Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale. Opened software and Used Hardware may not be returned for a refund. Software downloads Software downloads are subject to the applicable EULA. If you successfully download software, you may not return the software for a refund. . If you are unable to download the software, you may be eligible for a refund. To request a refund, you must contact our E-Commerce Customer Service Center at refund@onpointnet.com or 978.664.0600, M-F 9:00 AM -6:00 PM ET within 21 days of purchase. No refunds or exchanges are allowed after 21 days from purchase. OnPoint Technology Group, Inc. will only accept returns of downloaded software in compliance with the applicable EULA. A signed letter of destruction may be required from you prior to a refund being issued. Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale. Clearance Products All clearance products (including refurbished, new and open box items) purchased from this website cannot be returned. Mail-In (RMA) Return Policy For online purchases returned by mail: Contact our Support Center at 978.664.0600 to obtain your Return Authorization (RMA) number and details including mailing address and procedures. RMA numbers are valid for 10 days from date of issuance. We are unable to accept returns without an RMA number.
All returns must be shipped prepaid. OnPoint Technology Group, Inc. will refund shipping charges for defective/damaged merchandise only. OnPoint Technology Group, Inc. will not accept the return or exchange of any item if the UPC code has been removed from the packaging. Products returned to OnPoint Technology Group, Inc. without proof delivery may result in forfeiture of your refund. Returns Exceptions Opened Software and Used Hardware may not be returned for a refund |
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OnPoint Technology Group, Inc. 304 Main Street | Unit: 1 North Reading, MA 01864 Office: 978.664.0600 Fax: 978.664.0609 Email: sales@onpointnet.com |
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